Salesforce Certified Admin Mock Test 2 Welcome to your Salesforce Certified Admin Mock Test 2 16) A Lightning for Outlook layout can be assigned to which two options? Choose 2 answers A. Profile B. Team C. User D. Role None 17) Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access? Choose 2 answers A. Case owners configure pre -defined case teams B. A case escalation rule assigns ownership to product specialists. C. Administrators configure pre -defined case teams and assignment rules. D. Case owners manually add product specialists to ad hoc case teams. None 18) A Salesforce user at Universal Containers has been deactivated. What will happen to the records the user owns in Salesforce? A. All records are automatically assigned to another user B. All records are automatically deleted. C. All records are assigned to the deactivated user until reassigned. D. All records are automatically assigned to the Administrator. None 19) A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields? A. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C). B. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C). C. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type. D. Create six Record Types (Sales Widget A, Sales Widget B. Sales Widget C. Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout. None 20) When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers A. Big deal alerts B. Chatter groups C. Opportunity update reminders D. Opportunity Dashboard None 21) Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation. Which tool should be used? A. Workflow B. Approvals C. Visual Flow D. Process Builder None 22) Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement? A. Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue. B. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours). C. Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours). D. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on when the Pencil & Paper case is created None 23) A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this? Choose 1 answers A. Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager. Calculator B. Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager's Profile. C. Go to the California Sales Dashboards Folder, Share, and choose Edit access for the Sales Manager. D. Go to the California Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager None 24) A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC? A. Salesforce offers a weekly or monthly backup service via a zip file. B. Universal Containers can download an app from the AppExchange. C. Salesforce offers a daily backup service via a zip file D. Contact Salesforce Support for a free backup None 25) What is the maximum number of objects that can be added to a custom report type? A. Two as long as the objects have associations B. One as long as the object has a master -child relationship C. Unlimited as long as the objects have associations D. Four as long as the objects have associations None of Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled? A. Corporate currency B. Record currency C. Active currency D. Personal currency None 27) What are two features of Knowledge? Choose 2 answers A. Knowledge articles are always publicly available for customers. B. Knowledge articles integrate with Service Console. C. Users can rate the helpfulness of articles D. Any user can write and publish articles None 28) Which three standard chart types can be placed on a Salesforce dashboard? Choose 3 answers A. Tables B. Heat maps C. Bar charts D. Gauge charts E. Venn Diagram None 29) The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward In the sales process. Multiple Books Which feature should the System Administrator use? A. Field History Tracking report B. Workflow rule C. Validation Rule D. Big Deal Alert None 30) Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure? Choose 3 answers A. Set requirement that passwords must be unique for each user. B. Set the length of time before passwords expire C. Set maximum invalid login attempts. D. Set password complexity requirements. E. Set prohibited password values. None Time's up
